Last week I received an email that thankfully I am blessed to receive from time to time but for some reason this time had me doing some deep introspection.
Here, let me share the email with you: 

You see… someone took the time to locate the email address of the CEO, put together an email and share a positive experience just because they were grateful!   [When was the last time I did that?!]

People are most vocal when they are angry and unsatisfied, not when they are happy. Think about it: If you have a positive experience, chances are you’ll leave happy, maybe tell your spouse or a friend, and then you move on. Even if we know we should do the right thing and compliment, most of the time it doesn’t happen. You blink and a week has gone by, and next thing you know—out of sight out of mind.
But if you have a bad experience? That’s a different story. Everyone is sure to hear about (and more than once!).

Question:  When you see a product on Amazon that has 500 positive reviews and 20 negative reviews – which reviews do you believe?

Signing off for now… I have a few vendors that I’ve never told how grateful I am for their great service. Happy Tuesday & Happy Selling!

Need your feedback please…

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A recent random conversation with an old friend has been circulating in my head over and over like a Kars4Kids jingle… Here’s how the conversation went:

Friend: “Kevin, when was the last time you fell off your bed in middle of the night?”

Me: “I can’t remember ever falling off my bed.”

Friend: “When you go to sleep at night do you have any fear whatsoever of falling off your bed while sleeping?”.

Me: “No.”

Friend: “Would you lay down and fall asleep on a bed that was securely fastened to the edge of the roof of the Empire State Building?”

Me: __________________________________ (Passed out just from the visualization…)

If you saw someone lay down on such a bed and sleep soundly – would you think they are psychopaths with zero value for human life? Or would you say that they have amazing strength and control over their mind and feelings to be able to completely eradicate irrational fears that are not grounded on facts or logic.

So many decisions we make, or decisions that we put off making are due to fears of “What if I fall off the bed?” or similar irrational worries.  I have sat with business owners who were presented with solutions that would save them tens of thousands of dollars and/or streamline their processes and increase productivity and yet fail to make the move due to “What if I fall off the bed?” worries.

So, where are you sleeping tonight? Happy Tuesday & Happy Selling!


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The more we support our small businesses, the better we make our communities – especially now.  American Express has launched a new offer to encourage Card Members to “Shop Small”.

Your customers – Amex Card Members – can get $5 back in the form of a statement credit after they spend $10 at small businesses – in-store and online – up to 10x (for a total credit of $50!).

Visit to download your toolkit if your business is eligible for the offer and add or update your business to the Shop Small® Map at Spread the word and encourage your customers to enroll their Amex card by 7/26/20 and spend by 9/20/20.

If you need any assistance with this offer, feel free to call Banquest support team at 855.323.8300 or email us at

Amex Shop Small is Back!

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